Pinnacle.exe

A powerful location analytics platform for everyone.

A powerful location analytics platform for everyone.

Location data can be a powerful tool for understanding consumer behavior and making data-driven decisions. However, it's value is difficult and expensive to access thanks to it's complex and technical nature. Pinnacle removes this barrier via pre-processed insights and ease of access to pre-formatted data. Unlocking value for both GIS analysts and casual business users.

Name

Pinnacle

Company

UberMedia / Near

Category

Location Analytics

Platform

Web App

Company

UberMedia / Near

Category

Location Analytics

Platform

Web App

Period

2021 -2023

Project Type

Product Design, Product Management

Responsibilities

UX / UI Design, Product Management, User Research, Product Vision, Product Strategy

Project Type

Product Design, Product Management

Responsibilities

UX / UI Design, Product Management, User Research, Product Vision, Product Strategy

Responsibilities

UX / UI Design, Product Management, User Research, Product Vision, Product Strategy

Company.

Company.

Near is the world’s largest source of intelligence connecting the physical and the digital world, covering 1.6B people across 44 countries. Near acquired UberMedia in 2021, which was the market leader in location data and analytics. Near provides actionable insights on people, products, and places for 2/3rds of F500 companies. Information that large enterprise clients use for strategic planning, operations, marketing strategy, commercial real estate site selection, and more.

Near's offerings are split between marketing intelligence and operational intelligence. Pinnacle is Near's platform and product suite for place intelligence.

Problem.

Problem.

Location data is typically purchased by teams with GIS analysts for use in geospatial analysis applications like ArcGIS, Altyrx, Carto, and more. This means analysts only occasionally engage with data providers and then work to realize it's value entirely in other applications. These applications require a large degree of effort to ingest the data and analyze it to derive insights. This means that obtaining common insights is time consuming for analysts.

Analysts are not developing these insights for themselves. They are typically created to help guide decisions for other strategic leaders within their company. Analyst teams commonly have a heavy workload, and find themselves having to produce the same insights repeatedly for different internal projects and stakeholders.

Role.

Role.

UberMedia had a deep history producing and delivering data products. As VP of Product Strategy, it was my responsibility to identify the market trajectory and come up with products and features that would help us continue to grow. This initially involved a large amount of market and customer research, collaborating closely with the executive team, and developing a product vision and proposal. After the vision stage, I designed and product managed the development of an MVP with a small team.

After completing the MVP, I validated the product with customers and began work on achieving it's full vision. I led a 22 person team developing Pinnacle into the primary platform for operational intelligence, and contributed directly to development as the product's UI/UX designer. Once the product was ready for launch, I collaborated interdepartmentally on it's GTM plan, and helped develop internal processes and materials to support GTM activities.

Users.

Users.

Pinnacle is used by hundreds of analysts, decision-makers, and other enterprise roles at F500 companies, tourism organizations, government agencies, and more. These users guide decisions that deploy billions of dollars of capital into commercial real estate development, product development, marketing campaigns, and company strategy all across the world.

Exploration.

Exploration.

Working with traditional location data takes a significant amount of work per project. This means that analysts must stick closely to their objectives and provide only the most essential insights before moving to the next project. This also means that decision makers must be very specific with their requests for analyst work, and often miss opportunities for growth.

I wanted to encourage exploration with the early stages of the experience, but not get in the way of users trying to find a specific location relevant to their product. For this reason, I took inspiration from a place of familiarity. I designed the experience to function similar to Google Maps. User interview showed that even GIS analysts thought of it first in the context of POI based mapping applications, and even used it in their workflow to discover locations near potential sites they were researching.

The UI also needed to be functional, so I opted to include additional functionality on this screen. Namely, the ability to create comparison groups, allowing users to perform a common action based on user interviews.

Chart Insights.

Chart Insights.

This is where users get the majority of value from Pinnacle. It's an information dense screen that needs to be simple enough for non-analysts to use, but still give access to power-user features and efficiency gains for analysts. I started by keeping continuity with the left panel, allowing users to have familiar control over what locations are being displayed.

The right panel displays insights in the form of charts by default. The insights provided are ten of the most popular ones based on user analytics, customer interviews, and sales records. The initial insight is the marquee one that was selected to launch alongside Pinnacle.

Map Insights.

Map Insights.

Context is extremely important in GIS analysis. Chart insights allow for direct comparison between locations, and map insights allow for comparison in context. Pinnacle provides a number of different pre-generated insights that can be displayed in any combination on the map.

Data Exporting.

Data Exporting.

The core userbase for Pinnacle are power user GIS analysts. These analysts use the visualization features to get fast analysis on pre-defined locations, but their most impactful work requires a large amount of custom analysis. This analysis occurs off-platform, but I still wanted to provide workflow improvements to help them accomplish tasks faster. Improvements also help ease the burden of onboarding, allowing for easier scaling from the customer success and support departments.

With this in mind, I created a simple yet flexible flow for selecting locations, datasets, and insights to export from Pinnacle. I paid special attention to maintaining continuity between multiple functions of the app. Users should recognize objects and immediately understand their capability, even though they may be seeing them in a different workflow. This also creates the basis for migrating objects between workflows. IE looking at a location in a simplified insight view, and then choosing to export raw data associated with it.

Export Management.

Export Management.

Many applications regard data exports as a process that ends once a file lands in its destination. However user interviews showed that GIS analysts commonly return to old projects. However, this is cumbersome thanks to large file sizes that they often delete to make space on their computers. Alternatively, they have to manually search for files since their workload doesn't afford them a lot of time to spend organizing.

With this in mind, I wanted to create an experience that treated exports as an object within Pinnacle as well as outside of it. I created a feature that allows users to manage and interact with the contents of past exports, instead of just simply listing them as a historical record. Users can even share past exports if there are multiple analysts working with the same dataset.